Refund | Cancellation

REFUND | CANCELLATION

We have a simple and straightforward refund & cancellation policy.

We will issue a full refund to your original payment method if and only if:

• Your order is lost in transit. You may also opt for a resend. Resends take 5–9 business days, just like placing a new order.
• You received an incorrect item, size, style, etc. In this case, we will ask you to send a photo. You may also opt for a resend. Resends take 5–9 business days, just like placing a new order.
• You received a damaged item. We will ask you to send proof of the damage. You may also opt for a resend. Resends take 5–9 business days, just like placing a new order.
• Your order is delayed by more than 15 business days due to reasons beyond our control, such as postal delays. In this case, we will issue compensation as store credit in the form of a coupon code.

If a product is returned to us due to an incorrect address or the consignee not being found, the customer will need to pay the courier charges for resending the product.

Piklo